Run a studio people trust.

Your role

You are responsible for the products or services you list and for complying with the laws that apply to your business. Provide accurate legal, contact, identity, tax and payout information and keep it current. Your dashboard shows the fees and payout terms applying to your account.

Listings and fulfilment

• Use your own accurate images and describe materials, quantity, dimensions, fit method, production time, delivery, care and safety information.
• State clearly whether an item is stock, made to order or personalised and what information the customer must supply.
• Keep inventory and lead times accurate; dispatch with the promised service and upload valid tracking when available.
• Do not divert a GLAZEM customer to off-platform payment or manipulate reviews, searches or account identity.

Safety, authenticity and intellectual property

Only offer lawful, safe and traceable products. Follow applicable labelling, chemical, cosmetic, product-safety and recall duties; keep supplier and batch records where relevant. Do not list counterfeits or use another person’s designs, images, trademarks or writing without permission. Respond promptly to safety and rights-holder notices.

Customer rights and messages

Respond professionally and within a reasonable time. Apply cancellation, return, refund and faulty-goods rights correctly. Hygiene or personalisation exceptions must be genuine and clearly disclosed; they never remove rights for faulty, unsafe or misdescribed goods.

Payments, reviews and enforcement

Payouts may be delayed or adjusted for refunds, disputes, reserves, verification, fraud or legal duties. GLAZEM may remove content, pause listings or suspend an account to protect customers, investigate risk or comply with law. We will normally explain material action and provide a reasonable review route unless doing so would compromise safety, security or a legal investigation.