Our commitment
We aim for pages that can be navigated by keyboard, understood by assistive technology, zoomed without loss of content and used with clear focus, labels, headings, contrast and error messages.
Known limitations
Some artist-supplied images may have limited alternative descriptions, very long product names can create dense card layouts, and parts of payment or identity verification are provided by third parties. We are improving these areas and prioritise anything that blocks purchase, account access or support.
Get an accessible alternative
If a page, document or process does not work for you, email [email protected] or call +44 7827 548048. Tell us the page, what you were trying to do and the format or adjustment you need. We will respond as soon as reasonably possible.
Feedback
Accessibility problems are treated as product defects. We welcome specific reports, including keyboard traps, missing names, unreadable text, motion issues or form errors that are not announced.
Still need help?
Start with your order page for the fastest route, or visit our help page for contact details and escalation steps.
Go to help & contact →