Our current approach
GLAZEM currently uses cookies and similar storage that are necessary to run the service—for example, to keep the site secure, remember your market, maintain a signed-in session and preserve a basket through checkout. We do not currently activate advertising or non-essential analytics cookies on the marketplace.
Necessary storage
| Type | Purpose | Typical duration |
|---|---|---|
| Session and authentication | Signs you in, protects your account and prevents unauthorised requests. | Session or until sign-out; some secure session records may persist briefly. |
| Basket and checkout | Remembers items and connects your checkout to the correct order. | Until checkout or expiry. |
| Market and cache identifiers | Shows the correct currency/region and helps pages load consistently. | Usually up to one year. |
| Payment-provider security | Fraud prevention and secure payment processing when you enter checkout. | Set and controlled by the payment provider. |
Your controls
You can block or delete cookies in browser settings. Blocking necessary cookies can stop sign-in, baskets, checkout and account security from working. If we introduce non-essential measurement or advertising tools, we will ask for consent before activating them and provide a way to change that choice.
Still need help?
Start with your order page for the fastest route, or visit our help page for contact details and escalation steps.
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